Privacy Policy

Privacy Policy

Effective date: November 2, 2026
Website owner: Joey Escopel

This Privacy Policy describes how Joey Escopel (“we”, “us”, or “our”) handles information collected through the Water Damage Restoration San Antonio website (waterdamagerestorationsanantonio.biz) and any communication related to a water damage restoration request.

What Information We Collect

Information you give us. When you submit a request through our website form or send us an email, you may share your name, phone number, email address, property address, and details about the water damage. That can include what caused it, which areas are affected, and how soon you need help.

If you choose to send photos of the damage or insurance claim details, we receive those as well.

We never ask for credit card or bank details through this website.

Information collected automatically. Our hosting provider and website software may log technical data such as your IP address, browser and device type, referring page, and pages viewed. We use this data to keep the site running, fix technical problems, and block spam and abuse.

How We Use Your Information

We use the information you provide to:

  • Respond to your request and answer your questions
  • Understand the scope and urgency of your water damage situation
  • Connect you with an independent water damage restoration provider serving the San Antonio area who can inspect your property and give you an estimate
  • Follow up on your request when appropriate
  • Keep basic records of inquiries we receive

Who We Share Information With

We do not sell your personal information to data brokers or marketing lists. We share information only:

  • With a restoration provider, so they can contact you about the request you submitted
  • With companies that help us run this website, such as hosting, email, and form or spam protection services
  • When required by law or to protect our legal rights

Once your details are passed to a restoration provider, that provider’s own privacy practices apply to how they handle your information.

How Long We Keep Information

We keep inquiry records only as long as we reasonably need them to handle your request, maintain business records, and meet legal or tax obligations. After that, we take reasonable steps to delete or securely dispose of them.

Cookies

This website may use cookies and similar technologies that are needed for basic site functions, performance, and security.

You can block or delete cookies in your browser settings. Some parts of the site, such as the request form, may not work properly if certain cookies are disabled.

Your Choices

You can contact us to ask what information we hold about you, correct anything inaccurate, or have it deleted, subject to any legal obligations we have to keep certain records. You can also ask us to stop contacting you at any time.

To make a request or ask a privacy question, email us at:
Email: info@waterdamagerestorationsanantonio.biz

We will respond within a reasonable time.

Children’s Privacy

This website is intended for property owners and adults responsible for a property. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy as our website, services, or legal requirements change. The current version will always be posted on this page with its effective date.